SwapHelp and support
Can't find what you need? Email [email protected] and we'll get back to you, usually within 2 business days.
Getting started
Who can use Swap141?
Parents and carers aged 18 and over. Kids don't have their own accounts. You add each kid with a nickname and emoji, and track their collections for them.
How do I track a collection?
On Home, pick the collection and the kid, then tap an item to add it. Tap again for each spare (x2, x3…). Use the minus button to take one away.
How do I change my suburb?
Moved house? Email [email protected] from your account's email address with your new suburb and postcode, and we'll update it. Matches and swap spots follow your suburb.
Can my partner use the app too?
Yes. Up to 4 adults can share one family. In Profile, under Family members, tap Invite an adult and share the code. They sign up with their own email, then go to Profile, Family members, Join a family. You'll both see the same kids, collections and collection passes. Each adult keeps their own friend code and friends list.
Can I suggest a collection?
Yes. Open the Collections tab and tap Can't see your collection?. You can also vote for collections other families have asked for. The most wanted get added first.
Swapping
How does a Local swap work?
Open Matches, pick a match and tap Request swap. Choose a swap spot and a time. When the other parent accepts, meet at the main entrance, tap I'm here, swap, then tap Swapped. Both collections update.
Why is my first swap free, and then there's a video?
Your first swap each week is free. After that, a short video unlocks each swap, which keeps Swap141 free for everyone. A Collection pass removes videos for that collection.
What happens if someone doesn't turn up?
Mark that the swap didn't happen. Missed swaps appear on that parent's record, and 3 missed swaps in 30 days pauses their Local swaps for 2 weeks. If it was you, cancel in good time next time.
Why can't I start another swap?
You can have up to 5 swaps going at once, so everyone gets a fair go. Finish or cancel one to start another.
Something went wrong with a swap.
Cancel the swap with the right reason, or report the parent. If you need help, email us with the parent's name and the date of the swap.
Friends
How do I add a friend?
Share your friend code from Profile. Your friend opens Friends, taps Add friend and enters it. You both need to accept. Friends can reserve a swap to hand over at pick-up, or gift a spare.
Can friends see my kids?
No. Friends see the same things as other parents: your first name, last initial, suburb, swap record, badges, how many collectors you have, and your spares and needs. Only you and the other adults in your family can see your kids' nicknames.
My friend code got shared too widely. Can I change it?
Yes. In Profile, under your friend code, tap Change my code. The old code stops working straight away. Friends you've already accepted stay, and requests you haven't accepted are cleared.
Swapping safely
- Meet at the swap spot shown in the app, at the main entrance or inside, during opening hours.
- Bring another adult if you can, and keep kids with you.
- There's no chat, so swaps are arranged with a place and one agreed time. Never share your address or phone number.
- If something feels wrong, leave. Then report or block the parent in the app.
Your account and privacy
Who can see me?
You choose in Settings and privacy: Everyone, Friends only, or Hidden. See our privacy policy for exactly what's shown.
I forgot my password.
On the sign-in screen, tap Forgot password. We'll email you a link to set a new one. Check your junk folder if it doesn't arrive.
How do I delete my account?
In the app: Profile, then Settings and privacy, then Delete account. Can't get into the app? Ask us to delete it.
Venues and schools
Can my business or community space be a swap spot?
Yes. On Home, open Swap spots and tap Run a venue? to apply. We review every application.
Can our school join?
Schools are coming soon. If your school is interested, email [email protected] from the school and we'll be in touch. Each year the school will get a join code to share with families, and the school will only be visible to families who joined with that code.